| en |  |
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| To contact by phone: | |
| - Good morning/Good afternoon. | |
| - My name is Mr/Miss/Mrs/Ms Smith from the XXXX company in XXX town/city in England. | |
| - Do you speak English? | |
| - I would like to speak to your: | |
| 1/ Sales Manager | |
| 2/ Purchasing Manager | |
| 3/ Import/Export Manager | |
| 4/ Managing Director | |
| If the contact is not available: | |
| - Could you give me his/her name, please? | |
| - I'll call back tomorrow. | |
| - Could I leave him/her a message? | |
| - Could he/she ring me back? | |
| - What's your fax number? | |
| Fax: | |
| - For the attention of (contact’s name). | |
| - Dear Sir(s) / Madam(s) | |
| Request for information about the company: | |
| - We found your company in Europages. | |
| - We're looking for a supplier of xxxx. | |
| - I'd like some information about your company. | |
| - Do you have a distributor in my country? | |
| Request for product information: | |
| - I'd like some information about: | |
| 1/ the product catalogue | |
| 2/ the price list | |
| 3/ the terms of delivery | |
| 4/ the terms of payment | |
| 5/ the terms of warranty | |
| To place an order: | |
| - What is the shipping cost? | |
| - Could you please tell me the terms of delivery? | |
| - How do I place an order? | |
| - I will confirm my order and the delivery address by fax/letter. | |
| Conclusion: | |
| - Thank you very much for your help. | |
| - I look forward to receiving: | |
| 1/ your company brochure. | |
| 2/ your product brochure. | |
| - I look forward to meeting your sales representative soon. | |
| Telephone: | |
| Good-bye. | |
| Fax: | |
| Yours faithfully | |
